FAQ

DanPoints What are DanPoints?

What are DanPoints?

The DanOn loyalty program offers you discounts on our products and many other benefits. The more you use it, the more DanOn points you will earn, which you can use to buy products at the Bonus Shop or redeem for lottery tickets. Visit the Bonus Shop to discover how you can use your DanPoints.

When do DanPoints expire?

DanPoints expire 12 months after they are earned.

Where can I find my DanPoints balance?

When you sign in on the DanOn website, your DanPoints are displayed in the top-right corner of your screen, next to your profile photo. On your smartphone or tablet, the number of DanPoints appears in the menu, next to your photo.

What should I do if my DanPoints do not display correctly?

When you earn DanPoints, the point counter is updated automatically and a message notifies you of the number of points won. If nothing happens, make sure you have completed the action required and that the number of points are shown on the "My DanPoints" page. If necessary, close your browser or quit the application and try again the next day. If the problem persists, contact us.